Payments And Credit Cards
Making Online Bookings
Once Booking is Confirmed
Cancelling a Booking
Group Bookings
About Hostels and Hotels
Customer Ratings and Reviews
Legal
Payments And Credit Cards
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Q. Do I need a Credit Card to book online?
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A. Yes, we only accept booking this website when paid through a credit/Debit Cards. You cannot book in any other way.
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Q. Can I still make a reservation if I do not have a credit card?
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A. No. Unfortunately you can only book on this site using either a Credit or a Debit (Switch only) Card.
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Q. Is it Safe to use my Credit Card?
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A. Yes it is. We take this matter very seriously and to ensure the security all the credit card transactions, the details are encrypted using a secure server (“C.O.M.O.D.O-Instant SSL Pro”)with 128/256-bit encryption and encodes it in a non-usable form, before they are transmitted over the internet to the bank.
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Q. How much amount would be taken at the time of booking?
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A. At the time of booking confirmation you are only charged a “Deposit” (usually 10% of total booking amount) plus the “Booking Fee” (£1-£1.50).
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Q. When will I have to pay the balance amount?
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A. The Balance due (shown at the time of booking) is due on arrival at the Hostel/Hotel.
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Q. Would the Hostel or Hotel accept the same credit card that I booked with online?
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A. Not Necessarily. Before making a booking please make sure what Credit/Debit Cards are accepted by the property at the reception. You can find this information on the details page of the Property at the time of booking prior to confirmation.
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Q. My Credit/Debit card no. is correct and details are correct, but the hostel/Hotel is not accepting it. Why?
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A. This can happen because of the following reasons
oYou have reached your Credit Limited
oThe Card type is not accepted at the Property
oThe Expiry Date on the card precedes the reservation date.
oThere is a computer error.
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Q. How does the website convert the currency rate?
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A. This is based on the currency exchange rates provided by “Xe.com”/ “Realex” every day to our website booking engine.
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Making Online Bookings
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Q. What is the maximum people I can book for?
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A. You can book for up to 10 people online at a time. If you have a requirement for more than 10 people please click on Group Bookings section of our website and send in your request. Our reservations team will find you the accommodation for your group based on your requirements and come back to you ASAP.
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